Customers' Feedback ( 636 valued customers )

Great packaging, lovely notes/letter + great snacks.

Everything arrived quickly and in amazing condition. The staff were extremely helpful and friendly regarding an and all questions I had. You have an extensive and great list of products and everything is so fresh. I'll be shopping with y'all again very soon.

Amazing service ! Kept me informed threwout the entire process and my package arive perfectly ! Will order again.

Great selection, great service. Kept me up to date on my delivery.

Excellent as always, packaged neatly and delivered perfectly.

Best, with very clear communication

Loved the snacks I got. Wish I had more candy and gummies but I will order those once I finish the lovely snacks I got.

Goods arrived on time, packaged very well and the gifts were a welcome surprise.

You have been wonderful to work with. It makes such a difference to have excellent customer service

Excellent products and expeditious, prompt customer service.

Excellent communication and packaging! I love everything I received.

Amazing, quick, kind and DELICIOUS!

Deeply appreciated letter and gift snack

Everything is lovely! Package is very well done and prices are good. Everyone is so kind!

Easy, efficient and always the best - like Japanese are !

Love it so well packaged and love the little gifts!

Excellent assortment of authentic Japanese snacks, including seasonal specialties. Attentive and prompt customer service. Overall, a great shopping experience!

All good

Great packaging, pretty quick delivery! Website is good and straightforward too. All these sweets and chips are yummy and cool to try out, creates good memories as well with friends, family, and more. Amazing!

I was so excited to find your site after coming back from Japan! I found so many amazing snacks while we were there and am happy I can order them now!

I'm a big fan of Japan and the Japanese culture. Since my first visit in 2023, I've been back to Japan 4 times. My last trip I didn't bring any snack back for me, just for family and coworkers. I did a Google search and Japanese Republic was one of choices amongst others. I think I made the right choice when I chose your site. From my first order I've been contacted several times in regards of me receiving my order. I love the service and will continue to use Japanese Republic Snack (RISA) as my go to fix for Japanese snacks. どうもありがとうございます。 日本のお菓子はとても美味しいです。

Such a kind company, the treats I ordered were perfect and they even gave me 2 extra thank you treats to try, I will definitely buy from them again!

Limited edition snacks, free gift and fast shipping. Thank You!

I was super surprised how quickly my snacks came, and I have liked every single snack ordered. I will definitely shop again!

Order came quickly and was well packed. Snacks arrived in good shape. Good selection. Good prices.

Incredibly swift delivery to halfway around the world, and the choice of snacks is great

Great selection of snacks and quick delivery!

Excellent customer service, and very quick shipping! I have craving suntory melon pop since 2021 when I spent some time in Okinawa.

Everything came nicely packed and everything ive had so far is great

Amazing service. I can find anything I’m looking for and if they don’t have it they will find it. There were some snacks I could only buy in Japan and I was missing them so much and I couldn’t find it anywhere in the us and they found it.

Quick shipping and correct items and quick replies

I like the vast amount of variety of products you offer. From tea to seasonal time limitied snacks, you can find most things - if you know how to look for them.
From receiving the order to shipping out, it usually takes around 1-2 weeks. Delivery to destination country through EMS is very fast. Customer service checks up on you if the package is on hold for too long. The packaging is very elaborate and you can see the care that was put into it.
The prices are on the slightly higher side, but I rather pay the extra for the service and know that my order is going to be here in a month at most, than the uncertainty other websites might provide with their cheaper prices.
Overall it has been a good experience the numerous times I ordered in the last few years.

Thanks so much for another great batch of Japanese snacks. They were all fresh, packaged well, and I'm always happy to eat the freebie items you send. They shipped out and made it to my house even faster than usual this time around. Excellent service as always and great lineup of snacks to choose from.

Great. I had received the package without any issues.

The delivery was really fast to arrive in France almost a week, and my Japanese wife was really Pleased to be able to receive the candy and snack She wasn’t able to eat since 7 years in France, thank you very much ! :D

Great customer service, products and shipping.

Very thorough, the delivery arrived in a timely manner and it was worth the wait.

Thoughtful packaging, through service.

Very good communication with updates and fresh products

Wonderful experience, so nicely and safely packed, loved the little gifts too. I will be purchasing from you again!