Customers' Feedback (United States)

Perfectly packaged, everything arrived in perfect condition. The free shipping is great and the first time buyer freebies were nice too!

by A.M / Male
June 14, 2025 / United States

Service was fantastic. You let me know the time window and it arrived nicely packaged on time.

by D.Z / Male
June 11, 2025 / United States

by M / Female
June 9, 2025 / United States

You guys are great, US Customs sucks. I lost all of my Ramen my last order.

by M.G / Female
June 8, 2025 / United States

Excellent all around! Japanese Snacks Republic has a huge selection of items. Shipping was super fast, and the items arrived well packaged with no damage at all. Customer service was phenomenal, with frequent emails about tracking and order status. I always felt like JSR valued me as a customer and I can't wait to order from JSR again soon!!

by M.M / Male
June 6, 2025 / United States

Everything was great

by K.L / Male
June 5, 2025 / United States

Reasonable pricing and prompt delivery

by M / Male
May 29, 2025 / United States

Your company is very responsive to email questions and very professional. It is very nice to be order Japanese snacks that I can't find in the USA. Thank you!

by L.B
May 25, 2025 / United States

Great service. worth the wait

by J.H / Male
May 22, 2025 / United States

Great customer service. Our order came quickly and without issue.

by S / Female
May 22, 2025 / United States

The shipping was very fast and the packaging was so thoughtful. I loved the new snacks I tried and I appreciate the free gifts very much.

by K.D / Female
May 21, 2025 / United States

Great!

by B / Female
May 19, 2025 / United States

good

by A / Male
May 19, 2025 / United States

Thank you so much! I ordered a big box for my parents, they have much to celebrate including their anniversary and overcoming a health obstacle. They were so happy! The items were packed well and nothing was crushed, it arrived perfect. I appreciate this so much, some items are from my mom’s childhood that I cannot find locally here. Thank you again!

by K.R / Female
May 18, 2025 / United States

Excellent selection of snacks and quick shipping at very reasonable prices.

by C / Male
May 17, 2025 / United States

Absolutely wonderful!

by N / Male
May 14, 2025 / United States

Everything arrived perfectly safe, and was exactly what I wanted, Thank you~

by M / Female
May 9, 2025 / United States

AMAZING selection, good prices considering the free shipping. Communication is great, packaging is perfect and all items arrived in pristine condition. Have ordered many times and will order again and again!

by A / Female
April 29, 2025 / United States

by S
April 10, 2025 / United States

I absolutely love this company! I lived in Japan and regularly visit, but it is extremely difficult to find authentic Japanese products here. I want the Japanese snacks produced in Japan for the Japanese market. The Japanese products made for the foreign market are not the same.

by A / Female
April 5, 2025 / United States

Excellent!!!

by J / Male
April 5, 2025 / United States

I’ve enjoyed everything I’ve gotten so far!

by K.D / Female
March 29, 2025 / United States

Quality product, great customer service, fast shipping

by C.C / Male
March 28, 2025 / United States

Excellent packaging and a wide variety of delicious products! I am happy that so much care was taken with my order. And thank you for the free gift snacks-- they were very tasty!

by A.B / Female
March 28, 2025 / United States

Wide variety of snacks including lots I can't find in person. The delivery was also faster than expected despite being free, and the items were packed nicely. Also it was nice that I got a quick reply about things that couldn't be restocked even though I couldn't buy them.

by A.J / Female
March 23, 2025 / United States

Everything is fresh, tasty and good value! Thank you for the free shipping.

by T.S / Female
March 16, 2025 / United States

website was easy to navigate, i found exactly what i was looking for! very friendly communication, it was a pleasure to shop!

by E / Female
March 14, 2025 / United States

I LOVE this shop! It's not easy to find all of the Japanese snacks I enjoy. And I want the ones made in Japan, not the ones specifically produced for the international market. They aren't the same. I'm happy that they ship to the US.

by A / Female
Feb. 26, 2025 / United States

Excellent service!

by C / Female
Feb. 26, 2025 / United States

Packaging was efficient! I loved the notes and the gifts. It is very thoughtful and will purchase more from your stores. Thank you very much!

by P / Female
Feb. 11, 2025 / United States

by J / Female
Feb. 11, 2025 / United States

Very friendly and constantly in communication!

by S / Female
Feb. 8, 2025 / United States

You are amazing. We visited your country in October and you were able to send us snacks we had there and help extend our stay with your treats.

by D / Female
Feb. 8, 2025 / United States

The service was great. The communication from when I started my order to when it was delivered was very prompt.

by A.D / Male
Feb. 8, 2025 / United States

I absolutely love you guys, variety of products, reviews, packing, shipping, emails, every part of the experience is amazing. I only wish I could buy more + more often but I can't for health reasons. Ordering is a treat though :) I've already told all my friends! :)

by S / Female
Feb. 7, 2025 / United States

Very polite and responsive

by T.C / Female
Feb. 1, 2025 / United States

My purchase arrived quickly and I was notified every step of the way about the process! I am very pleased with my purchase and the help I received!

by S / Male
Jan. 30, 2025 / United States

Very nice website and great selection of snacks. The box with the products was packed very well and the snacks were in excellent condition. The shipping time from Japan to the east coast of the US was very short with excellent tracking. Good job!!

by R.T / Male
Jan. 23, 2025 / United States

I put 5 however I’ve had some trouble getting an issue with one of my recent orders resolved. And it’s not really your fault, but it feels like in this case a little more guidance on what to do would have been better than saying “please wait a little longer” But aside from this little stumble, the service and quality of everything is amazing and I’ve even started shopping on your sister sites as well!

by E.M / Male
Jan. 19, 2025 / United States

I especially like all the communication so I know exactly the status of my order. I really appreciate the free shipping when buying minimum quantity. I like the pictures on the website so I know what I will get.

by J / Female
Jan. 19, 2025 / United States

Fantastic experience. Very friendly staff and wide selection. Appreciated the gifts in my package very much. Will order again!

by A.J / Male
Jan. 18, 2025 / United States

Very customer focused, excellent communication. I will certainly order from you again.

by L.K / Female
Jan. 15, 2025 / United States

Perfect

by A / Female
Jan. 13, 2025 / United States

Risa provided great communication and items I wanted were restocked quickly and shipped with no issues. I loved the little extras in the shipment. When I traveled to Japan this past December I fell in love with the CC Lemon drink so it was really nice to be able to make it at home! Thank you!

by E.N / Male
Jan. 12, 2025 / United States

I love the way you guys emailed me and checked in! Fast shipping I’m so happy there’s tracking! Thank youuuu

by A.S / Female
Jan. 7, 2025 / United States

by L.B / Female
Jan. 7, 2025 / United States

Incredible! Packages nicely and arrived quickly.

by K.A / Female
Jan. 3, 2025 / United States

It's so hard to get the japanese snacks that we love here. The site was easy to use with so many products we love. Great experience!

by A / Female
Jan. 2, 2025 / United States

foods arrived by good condition.

by K.O / Female
Dec. 30, 2024 / United States

One of the most reliable, high quality, responsive Japanese snack website I have seen, out of the many I have tried over the years. I also appreciate the simple website design, allowing users/customers to focus on the snacks/photos themselves, and the helpful English descriptions on most items.

by C.L / Female
Dec. 16, 2024 / United States

Customers' Feedback ( 333 valued customers in United States)