Customers' Feedback (United States)

Everything is fresh, tasty and good value! Thank you for the free shipping.

by T.S / Female
March 16, 2025 / United States

website was easy to navigate, i found exactly what i was looking for! very friendly communication, it was a pleasure to shop!

by E / Female
March 14, 2025 / United States

I LOVE this shop! It's not easy to find all of the Japanese snacks I enjoy. And I want the ones made in Japan, not the ones specifically produced for the international market. They aren't the same. I'm happy that they ship to the US.

by A / Female
Feb. 26, 2025 / United States

Excellent service!

by C / Female
Feb. 26, 2025 / United States

Packaging was efficient! I loved the notes and the gifts. It is very thoughtful and will purchase more from your stores. Thank you very much!

by P / Female
Feb. 11, 2025 / United States

by J / Female
Feb. 11, 2025 / United States

Very friendly and constantly in communication!

by S / Female
Feb. 8, 2025 / United States

You are amazing. We visited your country in October and you were able to send us snacks we had there and help extend our stay with your treats.

by D / Female
Feb. 8, 2025 / United States

The service was great. The communication from when I started my order to when it was delivered was very prompt.

by A.D / Male
Feb. 8, 2025 / United States

I absolutely love you guys, variety of products, reviews, packing, shipping, emails, every part of the experience is amazing. I only wish I could buy more + more often but I can't for health reasons. Ordering is a treat though :) I've already told all my friends! :)

by S / Female
Feb. 7, 2025 / United States

Very polite and responsive

by T.C / Female
Feb. 1, 2025 / United States

My purchase arrived quickly and I was notified every step of the way about the process! I am very pleased with my purchase and the help I received!

by S / Male
Jan. 30, 2025 / United States

Very nice website and great selection of snacks. The box with the products was packed very well and the snacks were in excellent condition. The shipping time from Japan to the east coast of the US was very short with excellent tracking. Good job!!

by R.T / Male
Jan. 23, 2025 / United States

I put 5 however I’ve had some trouble getting an issue with one of my recent orders resolved. And it’s not really your fault, but it feels like in this case a little more guidance on what to do would have been better than saying “please wait a little longer” But aside from this little stumble, the service and quality of everything is amazing and I’ve even started shopping on your sister sites as well!

by E.M / Male
Jan. 19, 2025 / United States

I especially like all the communication so I know exactly the status of my order. I really appreciate the free shipping when buying minimum quantity. I like the pictures on the website so I know what I will get.

by J / Female
Jan. 19, 2025 / United States

Fantastic experience. Very friendly staff and wide selection. Appreciated the gifts in my package very much. Will order again!

by A.J / Male
Jan. 18, 2025 / United States

Very customer focused, excellent communication. I will certainly order from you again.

by L.K / Female
Jan. 15, 2025 / United States

Perfect

by A / Female
Jan. 13, 2025 / United States

Risa provided great communication and items I wanted were restocked quickly and shipped with no issues. I loved the little extras in the shipment. When I traveled to Japan this past December I fell in love with the CC Lemon drink so it was really nice to be able to make it at home! Thank you!

by E.N / Male
Jan. 12, 2025 / United States

I love the way you guys emailed me and checked in! Fast shipping I’m so happy there’s tracking! Thank youuuu

by A.S / Female
Jan. 7, 2025 / United States

by L.B / Female
Jan. 7, 2025 / United States

Incredible! Packages nicely and arrived quickly.

by K.A / Female
Jan. 3, 2025 / United States

It's so hard to get the japanese snacks that we love here. The site was easy to use with so many products we love. Great experience!

by A / Female
Jan. 2, 2025 / United States

foods arrived by good condition.

by K.O / Female
Dec. 30, 2024 / United States

One of the most reliable, high quality, responsive Japanese snack website I have seen, out of the many I have tried over the years. I also appreciate the simple website design, allowing users/customers to focus on the snacks/photos themselves, and the helpful English descriptions on most items.

by C.L / Female
Dec. 16, 2024 / United States

by M.G / Female
Dec. 11, 2024 / United States

I love the products you offer and the free shipping! Everything is always packaged well.

by S / Other
Dec. 6, 2024 / United States

Packaging was very well done and items were delivered safely! Risa was great in reaching out to confirm my items were delivered and I can't wait to try all the items. I will definitely be coming back and I can't wait to shop again!

by A / Female
Dec. 4, 2024 / United States

by D / Male
Nov. 27, 2024 / United States

by X / Male
Nov. 22, 2024 / United States

by C.L / Male
Nov. 22, 2024 / United States

by C.B / Male
Nov. 10, 2024 / United States

by S.H / Female
Oct. 24, 2024 / United States

Great shipping!

by A.R / Male
Oct. 13, 2024 / United States

My order was neatly and securely packaged, and it arrived quickly in 10 days with free priority shipping (2 days to pack, 8 days to ship from Japan to the United States). I also very much appreciate the bonus snacks in my box.

by B.B / Female
Oct. 12, 2024 / United States

Delivery quicker than expected. I was so happy to find you. I loved this candy when I visited Japan in 1973 and I found at Epcot and introduced it to my grandchildren and they loved it! The 100 piece jar is much more economical. Thank you

by C / Female
Oct. 10, 2024 / United States

by C / Female
Oct. 1, 2024 / United States

Excellent service & very attentive staff.

by S / Female
Sept. 30, 2024 / United States

Great selection and shipping

by J.S / Male
Sept. 24, 2024 / United States

Pretty good

by L / Male
Sept. 19, 2024 / United States

Very responsive customer service and attention to specific requests! I like the option to write a message with each order so that I can make requests about the packaging etc!

by A.S / Male
Sept. 16, 2024 / United States

You carry my favorite brands of instant noodles and chips. Nice wide selection feels like shopping at the convenience store.

by J.F / Male
Sept. 11, 2024 / United States

I love the offerings and deals on the website! I would like if there was a way to limit a search to Hard Candy only.

by S / Other
Aug. 30, 2024 / United States

Arrived quickly and well packaged, snacks were great!

by M / Other
Aug. 28, 2024 / United States

Best website and service ever!

by H.Y / Female
Aug. 16, 2024 / United States

Good selection of harder to find themed snacks

by E / Female
Aug. 16, 2024 / United States

Excellent service

by A / Male
Aug. 11, 2024 / United States

Excellent communication and packing. Highly recommend.

by S.W / Female
Aug. 6, 2024 / United States

Much faster than I expected

by S.S / Male
Aug. 1, 2024 / United States

Great customer service and items arrived on time

by B / Female
Aug. 1, 2024 / United States

Customers' Feedback ( 308 valued customers in United States)