Customers' Feedback ( 616 valued customers )

Great!

This was my first time doing business with Japanese Snacks Republic and I have had a great positive experience. I love the vast selection of items to choose from and that they offer free shipping. Risa san from customer service is a very pleasant and caring person to deal with. I will definitely purchase more items in the near future.

Fantastic selection of snacks, fast shipping, and excellent customer service. Thanks so much!

So personable and thoughtful, thank you so much!

I tried Japanese Snack Republic on a whim at Christmas to buy something for my husband. I hadn't heard of the site before and the pricing seemed very reasonable (plus no shipping!). I was somewhat doubtful the items would even make it to me, but they arrived in a relatively short time and were packaged securely without any damage. They came with a nice welcome letter and free sample items. I was VERY impressed. Since then we have ordered and again and will definitely order more in the future. The selection is large (I like the descriptions on the site that help with brands we might not be familiar with) and the process is very smooth. Thanks so much!

I really like buying things from your company because I can always find something which picks my interest at affordable price. Your shops helps me to discover new tasty snacks from Japan( your reviews and articles about different snacks definitely broaden my horizon and I really like learning new things about Japan) as well as small collectable toys like various keychain which I absolutely adore and usually these little things give me a lot of joy.

Each time I order something from your store I am sure that the condition of the particular thing I want will be great ( matching the description on your platform) and I am certain that later my order will be packed with care before shipping.

In case of problems you always reply to emails with any kind of inquiries and I really appreciate the fact that I can always contact you and you will try your best to solve whatever problem I may have( I like when people treat me with professionalism & kindness).

To conclude I believe in this age of online fraud, it is good to know a company you can trust as a customer and be sure that, thanks to the passion with which its employees do their work, you will always receive what you ordered in the best possible condition without any additional worries.

My order shipped within 2 days and it was in my hands a week later. The sincere hospitality that the Japanese are famous for was evident right from the time I opened my order. It was impeccably packaged; included a lovely note, a fortune, and two free gifts (even chopsticks for my noodles!). I look forward to using Japanese Snacks Republic again in future!

I loved the great products and fast shipping.

EXCELLENT

Amazing customer service! I love the extra gifts and fortune slip that was added to our package

Couldn't belive how fast the delivery was. Amazing selection of products available.

I have had a most wonderful, first time experience with the Japanese Snack Republic. The snacks were absolutely delicious! What's more, Risa-san at Customer Service went an extra mile to help me get my order in time for Christmas and her communication with me was excellent - all questions answered promptly! Included with my package were free snack samples, and a most wonderful Thank You note - the kind no one sends anymore! I truly appreciate this beautiful gesture - the famous Japanese courtesy did not disappoint! I absolutely love this company and highly recommend it to all who think of buying - it was a first class experience. Thank you very much! Alicja

Firstly, amazing packaging. I’ve only ordered twice, but the packaging has been immaculate. I love the individual notes in the packages I’ve received, and I love how we get little freebie snacks as well.

Great

Excellent thank you. I really like the Bonus Snacks & Personal letter. It makes the customer feel special. Thank you

Perfect

Quick shipping and great products!

Entire order process was excellent: quick and friendly communication, careful packing and fast shipping with tracking confirmation. I highly recommend.

Fast shipping, well package, and tasty products.

Great! loved the snacks. Since it was overseas, there was visibility about when it would be shipped out and the customer service is so friendly and inviting. They hand wrote me a note.

10/10 service!!

I've made two orders from Japanese Snacks Republic so far, and my experience has been excellent each time. Package delivery has been very quick, and I appreciate the wide selection of snacks and prepared food items to choose from. I've found foods offered here that I've never seen at other Japanese food sites, such as GoGo Curry Brand Kanazawa Curry, and Jururu Luxury Mango candy. Customer service is friendly and very helpful. Plus, the little free gifts that have come with each package were a delightful and unexpected bonus. I'm still enjoying the two orders I've made, and am looking forward to buying some more from them in the future.

Quick and helpful responses

The snacks have a very nostalgic taste. I am not able to find these Japanese snacks very easily where I live. There is a relatively large population of native Japanese here that I would think would warrant the authentic Japanese snacks.

Perfect all the way around.

Always arrives very quickly and very friendly service. Products very tasty and huge selection to choose from. Also the free gifts are amazing and thoughtful. You can tell that they love their job and what they are doing and putting smiles on people across the world.

Packages are always well packed and we really enjoy the extra gifts. The chopsticks are much better than I’ve been able to find.

Delivery is timely and responses from staff is friendly.

Excellent customer service--I had a shipping problem and they responded immediately. Thank you!

I just received my Shin Shin cup noodles order, and I couldn’t be more impressed! The package arrived in excellent condition?securely wrapped and beautifully presented. Shipping was surprisingly fast, especially for an international delivery. Everything from the ordering process to the arrival felt smooth and professional. Thank you for the outstanding service and delicious products. I’ll definitely be ordering again!

My order arrived quickly and I even got an extra item for my first order! I'm extremely happy with the services

Great!

This is great, I can find some of my favorite snacks when I visited Japan, and the communication is excellent!

During our trip to Japan we discovered this candy but were not for sale in europe. I ordered with JSR 4 bags and wihin 14 days i reveived the package incl some additional items. Good tracking. So happy. Thank you all

Everything was well packed, the snacks were great, i loved the freebies and not having to pay customs was a relief

I have ordered twice from Japanese Snacks Republic. It is a good website with a wide selection and affordable prices. Delivery times abroad are very short, so packages arrive quickly. What's more, I don't pay any additional customs fees (in France) when crossing borders, which is great.
I highly recommend this store. Risa, Saori & co. are doing a great job

Guillaume

Everything was well packed, the snacks were great, i loved the freebies and not having to pay customs was a relief

My order arrived surprisingly quickly considering it was an overseas shipment. It was well packed and in excellent condition. I’m very happy with this company.

This package was amazing, I'm so happy! Packaging was great, shipping was super fast, and I got a few gifts as well! I would definitely recommend this company to friends and family and I will be buying again from them soon! ??

Everything was great and fresh.